WEB AFRICA IS A ****!!

Their service is horrible After I paid my monthly subscription I saw and still seeing flames!! My WiFi has been down since the 1st of March & today it’s the 17th.

They keep referring me to different agents, because I use a “premium service” and no one seems to know what to do. At this point I’m not sure if I’m chatting to a Bot /automated system or not. I’ve been explaining the same thing to more than 10 agents, it’s been over two weeks and they keep saying they will prioritise my case and have the technicians reach out, but none of that has happened. I asked for a refund since they can’t help me and cancel my membership and they simply refused and left me on read:

For someone who works from home, this is such an inconvenience, I’ve spent so much on data hoping they’ll fix it but i clearly paid myself.

I HIGHLY DO NOT RECOMMEND THIS COMPANY.