MW
Marlin W

1 reviews | Active since Aug 2026

04 Sept 2026, 13:57

Web Africa is a ****

Last month I had a problem with web africa for deducting money from my account but the internet service was off they only connect me after I complained at Helo Peter. This month they deduct over R600 once off I chat with Lerato and she said it for August and September but I explain to her that end of July they have debited the amount of more than R300 but I was offline untill the 10 of August she told me that the R600+ is for August and September and I ask her what about the R300+ that was debited end of July and she ask me have a ref no for July this is the help I'm getting I hate this company is a **** stay away I'm two months there and I have paid over a R1000, R200 for the connection end of July R383.29 but for June I did not have internet untill the 10 of August and now end of August R618.97...who can help me please to expose these ******

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Replies (1)
Webafrica
Webafrica's reply04 Sept 2026, 14:27
Official
Hello Marlin ,

We understand your frustration regarding the billing on your account, particularly when you believe you have already paid significant amounts for a service that has not met your expectations. Concerns about account charges and not receiving clear answers can be incredibly frustrating, and this is certainly not the experience we strive to provide.
To ensure the matter receives the attention it deserves, we have logged your query with our Finance Team for a detailed review of the billing and payments reflected on the account. The team will assess the account history and provide you with direct feedback regarding the charges you've queried.
Should you require any further assistance while the matter is being reviewed, please continue engaging with us via direct message and we'll gladly assist.

Warm regards,
Webafrica Crew