Web-Africa Internet ******** / ****tiest service ever!

When I first received my LTE Rooter, my internet service was impeccable with no issues at all. Now all of a sudden for the last two months I had the ****tiest service ever, limited to none internet service. I'm still paying my monthly installments but receive NO support on several issues logged on what they call a help desk. Every time when receiving a response I'm being told that they are working on the problem which in fact seems to be a lie! Why do I pay for something I cannot use? Either resolve the issue asap or cancel my subscription with immediate affect and refund me all monies which I have paid so far. I dont mind paying for something which I can use but I do mind when paying for something which I cannot use. Wake up and provide a proper service which you promised three months ago! I have provided you with all relevant information from my side and still await your "support team" to get back to me. When and if you manage to resolve the issue, I demand some kind of compensation for the time where I have paid for a non existing service, at least two full months FREE internet UNCAPPED! This will be a fair goodwill gesture from your side and PLEASE, do not even try to debit my bank account for the next two months!