1 reviews | Active since Jul 2011
Web Africa - Internet Access Made Horrible
It is unbelievable how bad the customer service at this company is. I'll refrain from bringing up past issues with them, but let's just state that it is a trend and not an exception to get horrible service from them.
In December I changed my package to another package. This package is supposed to behave at least the same unless I cross some sort of threshold. I have not crossed this threshold but my internet experience sucks. I logged a call with them more than 3 days ago. Nothing has been resolved. They don't answer their phones, they don't have answers, they supposedly only have 1 manager in the whole of WA that is not available to talk to. What a damn joke in this day and age. I am now waiting for a manager to get back to me to resolve my issue and to change my package back to what it was without penalizing me for their poor service / support.
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Webafrica
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Webafrica