Web Africa ********** service and not able to refund my money

Web Africa are in capable of doing refunds successfully when upgrading and giving them continued business , they rather charge you twice for you old line and bill you for the new one, which makes three payments. Maybe I made a mistake using them again and should have gone somewhere else. Their support also sucks and they take up to 4 days to reply to your mail and just never answer the phone. Think they are following suite with Eskom, where we pay for limited broken service.