lG
lauren G

1 reviews | Active since Nov 2015

23 Nov 2015, 19:59

Web Africa HELL

Attention everyone.<br> <br> Web Africa upon signing up assured me they would be able to help me deal with Telkom on my behalf. I am now weeks and weeks later having to battle both with Web Africa and Telkom.<br> <br> Web Africa DO NOT take you through the process or explain it to you. They have more and more exuses with no results. Telkom and Web Africa both blame each other.<br> <br> I am currently paying for a line rental without a phone being double billed for the first month, bought a modem for nearly 1k due to Web Africas advice , got Telkom to come and install the phone line AS SUGGESTED AND ADVISED BY WEB AFRICA. All in vain to be sitting WITH NO INTERNET AND 101 EXUSES FROM BOTH SIDES.<br> <br> EVERYTHING WAS ADVISED BY WEB AFRICA TO ME. This was my FIRST time going through the process and it has been an UPHILL BATTLE OF HELL every single step of the way. No one in Telkom is even available to get hold of everyone blames each other and here I sit having spent a fortune in time, energy and stress only to get told \we awaiting a response from our service manager"from Web Africa and \""no ports are available\"" from Telkom.<br> <br> WHATTT"""

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Replies (1)
Webafrica
Webafrica's reply24 Nov 2015, 17:59
Official
Hello autopsychic,

Thank you for expressing your concern about our service and we are truly sorry that you have been subjected to this level of service.

Mujeeb has been in touch with Telkom and our service manager, unfortunately it is up to them to provide the relevant service.

There has been improvement, and further communication will be to you via telephonic call.

Regards,
Mujeeb
Online Team

Best regards,