LR
Lee R
1 reviews | Active since Apr 2021
25 Aug 2026, 16:58
Web Africa have no clue what to do
upgraded my service but line speed not upgraded. Being put through to several different agents because issue cant be resolved
Helpful (0)
Replies (3)0
Replies (3)
Webafrica's replyOfficial
25 Aug 2026, 17:00Hi Lee,
We recognise that the expected speed change has not reflected on your line, and having to engage with multiple agents without a resolution only adds to the inconvenience.
We’ll review your account and the service upgrade to establish what is preventing the new speed from reflecting. Once we’ve completed the review, we’ll provide you with feedback as soon as possible.
If you need to share any additional information in the meantime, please send us a direct message on Hello Peter and we’ll gladly assist.
Warm regards,
Webafrica Crew
We recognise that the expected speed change has not reflected on your line, and having to engage with multiple agents without a resolution only adds to the inconvenience.
We’ll review your account and the service upgrade to establish what is preventing the new speed from reflecting. Once we’ve completed the review, we’ll provide you with feedback as soon as possible.
If you need to share any additional information in the meantime, please send us a direct message on Hello Peter and we’ll gladly assist.
Warm regards,
Webafrica Crew
Webafrica's reply25 Aug 2026, 17:00
Official
Hi Lee,
We recognise that the expected speed change has not reflected on your line, and having to engage with multiple agents without a resolution only adds to the inconvenience.
We’ll review your account and the service upgrade to establish what is preventing the new speed from reflecting. Once we’ve completed the review, we’ll provide you with feedback as soon as possible.
If you need to share any additional information in the meantime, please send us a direct message on Hello Peter and we’ll gladly assist.
Warm regards,
Webafrica Crew
We recognise that the expected speed change has not reflected on your line, and having to engage with multiple agents without a resolution only adds to the inconvenience.
We’ll review your account and the service upgrade to establish what is preventing the new speed from reflecting. Once we’ve completed the review, we’ll provide you with feedback as soon as possible.
If you need to share any additional information in the meantime, please send us a direct message on Hello Peter and we’ll gladly assist.
Warm regards,
Webafrica Crew
LR
Lee R's updateReviewer Update
25 Aug 2026, 17:52ive done all of that the whole day. been on live chat the whole day going in circles with agent that are clueless. no one can resolve this issue its pathetic
LR
Lee R's update25 Aug 2026, 17:52
Reviewer Update
ive done all of that the whole day. been on live chat the whole day going in circles with agent that are clueless. no one can resolve this issue its pathetic
Webafrica's replyOfficial
26 Aug 2026, 08:40Hi Lee,We understand your frustration, especially after spending the day trying to get this resolved and having to repeat the same troubleshooting.We’ve escalated your query to our Support Team for further investigation. They’ll review the issue and the assistance provided so far to determine the appropriate next steps towards resolving the speed concern.Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply26 Aug 2026, 08:40
Official
Hi Lee,We understand your frustration, especially after spending the day trying to get this resolved and having to repeat the same troubleshooting.We’ve escalated your query to our Support Team for further investigation. They’ll review the issue and the assistance provided so far to determine the appropriate next steps towards resolving the speed concern.Warm regards,
Webafrica Crew
Webafrica Crew