Web Africa have lost the plot and me as a customer.

Account suspended due to system error on Web Africa’s part. This is according to agent (Nelisiwe) on WhatsApp. An additional service was added to my account (due to system error) without my knowledge nor was I notified, account subsequently suspended for non-payment of a service which I did not add or know of. My Fibre line was paid and active according to Customer Zone. R 1119 deducted from my bank account which reflects on WA side. I told Nelisiwe that I will be cancelling Web Africa, she went ahead and cancelled my account without confirming anything with me.

This has been a frustrating and disappointing experience throughout. Web Africa have lost the plot and me as a customer.

Support non-existent. Telephone number never gets answered, the call back selection starts the menu all over again and WhatsApp agents not able to assist.