Web Africa has bad customer service!!!!!!!

Poor Service, getting no help from the Web Africa wats app group, holding for over 3hours, I send numerous emails still waiting on a a reply from consultants no one is assisting me and payment was made in January 2021 for WFI Installation and activation, they promised that a technician would be coming to my house to install the wfi router in 48hours its nearly 2 months. I'm getting emails and sms to advise I can upgrade my service to a faster Mbps. How can I if I don't even have WFI. I WANT TO CANCEL AND GET A REFUND BUT NO LUCK.... Web Africa service SUCKS!!!