WEB AFRICA GIVING ROTTEN SERVICE ONCE AGAIN, OUR INTERNET NOT WORKING FOR 5 DAYS NOW

Our wifi has been down since Thursday 21 November. Calls were logged, Reference # received and no feedback. When you call the *** number, an automated message tells you to whatsapp on ***. After endless messages, Willie the BOT tells you he is trying to reach an agent!!!!! How frustrating for a customer to endure this all the while we are sitting with no internet. In this day and age when we work from home, now we have to spend hundreds of rands on data to stay connected. Web Africa really needs to look into their customers satisfaction and change the way we as customers receive service from them. Who do I have to speak to to get assistance!!!!!! Thank debit order will go off on the 1st religiously but we not receiving a service that we are paying for. This is not the first time I am receiving such PATHETIC SERVICE FROM WEB AFRICA. FRIENDS AND FAMILIES HAVE ALSO HAD ROTTEN SERVICE. I NEED A TECHINCIAN TO CALL OR HE HAS TO BE SENT OUR TO LOOK AT THE ONT!!!!!

VERY VERY DISAPPOINTED CUSTOMER