Web Africa **********ly deducts R5679, 42 knowing that ive never received any of their services

5 679,42 **********ly withdrawn from my account since June 01. Two thousand twenty-two despite being aware that I am not receiving any service, and I have cancelled my contract as a result.

Background

1. In June 2022, I entered into a contract for fibre with web African -My application indicated I’m within the century city connect precinct. This means as a listed provider under CCC, web African should use the existing fibre infrastructure administered by CCC - despite that, web African enrolled me under a frog foot platform which does not have any coverage over the century city connect jurisdiction - as a result, my router could not access any connection since June 01. I sought to establish the problem as the troubleshooting web African provided over WhatsApp and on the phone did not yield any results - I decided to check CCC. It was confirmed that the only way the web Africa router would gain access to the net is through ccc. - I updated web African in June about the root problem. They kept mum. I remained with no internet. They continue to deduct monthly subscription and are refusing to cancel my contract - apart from the 5000+ they have since taken, refusing to return and refusing to cancel a non-existing contract in hunt alone, I spent more than 2000 extra on prepaid data because of their shoddy service

- I've called and written on their platforms to advise that they should resist depicting funds from my account. They have called to confirm that they are aware of my plight. I have reversed their payments to no avail. Today they deducted almost 3000

I feel I'm being bul**** and held at ransom.