Web Africa fibre hosting - no service!!!

Cancelled fibre subscription with Web Africa - due to internet being inconsistent- had to give 2 months notice. Which we did . So we have a fibre box installed and I can’t change service providers as Web Africa don’t want to release /hand over the portal. Tied calling .... answering system Tried emailing - no answer. Tried the WhatsApp “bot” support. -......

THEIR ROBOT REPLY...

Sorry to have kept you waiting for so long, unfortunately it seems that all our agents are currently busy or unavailable.

A *call back request* has been sent to our agents and they will contact you (on Whatsapp) as soon as they are available. Please note our Whatsapp times are between 7am - 9pm, Monday to Friday and 8am - 6pm on Weekends.

In the meantime, perhaps I can help you with your query? Type 0 to see the main menu.

6 days later - still no callback - iI still have no internet because we have to rely on a “robot” programmed to allow u to choose option 1 2 3 4.

Really shocked at the lack of human interaction this company has - so if ever you need to speak to someone.... and happen to miraculously get through - choose the new sales option They are very good at signing up new clients - you may ask the poor sales person for assistance.

I Do NOT recommended web africa at all.