AN
Antonie N
1 reviews | Active since Apr 2022
28 Apr 2026, 10:57
Web Africa. Fast to take your money. slow when you move on
I cancelled my line with Web Africa, requested a early release so that the new service provider can use the line. was told it can take up to 18hrs by Samleke 72 hrs later and I have to hold for over an hour on their chat service, because aparently cancelling a line with Webafrica is a premium service.
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Webafrica's replyOfficial
28 Apr 2026, 11:04Hi Antonie, we’ve located your account, and based on the latest update, the line has now been released. This means your new service provider should be able to proceed with using the line on their side.
We do hear your frustration around the delay in processing the early release request, as well as the extended wait times you experienced on chat support. We understand how frustrating it is when timelines provided aren’t met and when you have to spend so much time trying to get through for updates.
At this stage, the key action on our side has been completed with the line release, and we trust your new provider will be able to continue with the next steps of activation.
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply28 Apr 2026, 11:04
Official
Hi Antonie, we’ve located your account, and based on the latest update, the line has now been released. This means your new service provider should be able to proceed with using the line on their side.
We do hear your frustration around the delay in processing the early release request, as well as the extended wait times you experienced on chat support. We understand how frustrating it is when timelines provided aren’t met and when you have to spend so much time trying to get through for updates.
At this stage, the key action on our side has been completed with the line release, and we trust your new provider will be able to continue with the next steps of activation.
Warm regards,
Webafrica Crew
Webafrica Crew