Web Africa – Extremely Disappointed

I have been a loyal Web Africa customer for over four years but the past two weeks have been absolutely appalling. My internet has been down for two weeks, despite making multiple payments. Still no service.

Their customer support is a nightmare—only available via WhatsApp, where it takes an hour or more just to get a response. Then, I’m transferred to another department, which takes even longer to reply. No phone support, except for sales (of course). How convenient!

As someone who works from home, this has caused serious frustration. And to make matters worse, I now receive an email saying my services will be suspended? After all this? Unbelievable.

If I do not get this resolved by COB today, I am canceling. Web Africa, do better!