Web Africa doesn't even know what works or not. Or shall I say by when.

I'm very unhappy with webAfrica's service. I've contacted them on the 12 of December 2018. Regarding an internet service I'm interested in. I've been with telkom with more than 2 years. But on WebAfricas website they said fibre in available in my area. The guy I've spoken with whom helped me to signed up guaranteed me my line will be up by no later than the 18 Of December 2018. To make a long story short. I've contacted Web Africa in Jan. And they said Fibre will only be available in my area on the 21 of Jan 2019. Reason for this quality of service. The time I've signed up with web africa and I was told fibre is in my area. I've cancelled with Telkom. a week or 2 is not that bad to wait for. Now at that stage it became the 21 Jan 2019. I don't have a choice but to wait. Last week I've phoned in again. the 24 of Jan and they said only end of Feb there will be fibre in my area. What type of service is this? IT seems like they don't even know them selfs whats going on. When I I've said then I'll go to someone else who can atlease offer me a service. I've been told then I'm going to wait longer. Because there's no one else in the area that does fibre. Not once did they come to me to help me with a different service. Like ADSL or LTE. Continuously only excuses. I'm not sure what they're trying to achieve. They've guaranteed me that there are a service in my area. Even now on there website it shows there's a service. But there's not. Then giving me the run around and waiting for what? Some service that there's not?