WEB AFRICA DISGUSTING SERVICE

Worst service ever. I logged a complaint on 15 July 2021, requiring a technician to come in, bearing in mind that no installation was done initially. I followed up on Friday, Monday, Tuesday, Wednesday and today (22 July 2021). As you can guess, communication is only via Whatsapp, as should you call, that call eventually cuts off. On every occasions, I spoke to a different agent, however on 20 July 2021, I was advised that the ticket lodged on Friday night was closed. The two agents that I spoke to earlier failed to advise that this was closed and had to be reopened. I requested the managers email address or contact number and was advised that the manager will call me back. Three days later, I still await a call. I work from home and it is imperative that I have connection. I also had to spend on data. In this day and age where technology is so important, I am highly disgusted at the poor customer service. When it is time for payment, the calls are consistent and service effective, however in this instance whereby, a paying customer requires assistance, I am shifted from agent to agent daily with no resolve.