Web Africa "Dis" Service

Since Web Africa has not rep**** to any of the other reviews / complaints, I am posting my complaint with no expectation of any response. The area I live in had Vumatel recently install Fibre lines. We chose Web Africa as our ISP (regrettably). We went online on the 20th of July 2021. We were online for 8 days only. Since the 29th of July 2021 to present, the 3rd of August 2021 we have been offline. After many, many frustrating calls to Web Africa, we have now canceled. The customer service should be more aptly renamed to customer "dis" service. *********** staff with no technical knowledge try to hoodwink customers with **** issues. After several calls we were transferred to "Network Support" and was on hold for over 11 minutes with the phone just ringing- nobody bothered to answer the phone. After many calls to *********** staff we requested to speak to a manager. We were told to leave our contact details and the manager would call us back, since the customer "don't" care department cannot transfer calls to the manager. We tried the pathetic Whatsapp support number several times with no assistance. After over 7 hours of waiting to speak to a manager, we canceled with Web Africa. Shortly thereafter we received a call from a manager who once again fed us hogwash excuses. Unfortunately Web Africa do not realize that not all their customers just use Fibre for streaming, Netflix and video calls, IT professionals also use their services and know when they are being hoodwinked. During this Covid pandemic having a reliable, stable ISP is of the utmost importance since many people are working from home as well as home schooling. Web Africa is not a reliable nor stable ISP. Web Africa, you jeopardize people's jobs and education to make a quick buck. Disgusting! We paid a 1st month fee to receive 8 days worth of service- I believe that this is an infringement of a service contract and on our consumer rights. I will escalate this matter further.