Web Africa day light *******

I sent a request through for my lines to be moved as a moved places, mind you it is in the same complex just to a different unit. I sent through my request on time, a month in advance, the new line was supposed to be installed on the 1.09.2024, it took them longer than 8 days to install it, they had technicians come everyday for 5 days in a row and the Saturday I was told the line was installed they just need the Web Africa guy or technician to come and switch on the wi-fi. Did not happen, the technicians that came the Friday laid the cables and burnt all the cables, so they had to come on a Sunday at 7:30 to re do everything, which they did . I then sent Web Africa a message on their watts app group to ask them to advice their Finance department it would not be fair of them to debit me the full amount for September because initially this wi fi was only activated on the 9.09.2024. She assured me that she sent the request through to their Finance department and that I would be charged on a pro rata amount . I still expected them to charge me the normal amount of R895, they went and charged me R1793, for what, their incompetence