Web Africa customer experience is pathetic

I requested fibre from web Africa via the website on the 11 May 2024 and made payment immediately after on the same day, it's been 10 days later and I have not received any assistance. I've been contacting web Africa via their WhatsApp platform and I have still not received assistance with what I require. I have no router, no installation, no fibre connection!!!!! The service is extremely bad, it's so difficult to get proper assistance, they take your money up front and then you don't hear from them again. I haven't received a call even once from them, I have to keep trying to make contact with them. Please do not choose web Africa as a service provider because they are inefficient. I would also like a refund so that I can move my business else where.