1 reviews | Active since Aug 2011
Web Africa Communication
I recently decided to get fibre optics who have been my internet provider for a couple of years now ... but what an ordeal ... it has been "connected" but if you have a problem don't try contacting them as you end up getting a reply from an automated reply service with a ticket number promising someone will get back to you ... doesn't happen . Left a message for the MD to contact me two weeks ago - but nothing. I now have a query with my first account which has been duplicated and all I can get is an automated response and a new ticket number ..... UNBELIEVEABLY FRUSTRATING !!!!
Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Rafeeqah
Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Rafeeqah