1 reviews | Active since Mar 2009
Web Africa committing ***** on *******l debits
This is just one of many complaints I have about Web Africa! This time the issue is with billing. I sold my hosting business to Web Africa in February 2014, so part of that agreement is that I get commission from all my clients that stay with them... From February 2014, I never paid WA, and never signed any debit order with them. My affiliate account covered my services with them, at one stage I was -R5000 in debt to them, but never got suspended or hassled about it because of these special conditions. Last month they suddenly took a debit from my account (only reason why they had my bank details was to pay me). I informed them of the issue, they apologised and would look into it, yet they charged me R50 for returning the debit order...WHICH I NEVER AUTHORISED??? Kevin said he would override any suspensions, get to the bottom of it and get back to me... never happened. Few weeks later they suspended all my accounts, including hosting, which is paid until march 2016? Refused to correct this and forced me to pay before reconnecting. Today... another unauthorised debit of R699?? I only owe R460??? Tickets still just getting closed without answer. Most Useless ISP!
Thank you for making us aware of this.
Our billing team will be making contact with you, to explain the charges and all the relevant information pertaining to your complaint.
Please accept our apologies for all the inconvenience which this has caused.
Regards,
Mujeeb
Online Team
Thank you for making us aware of this.
Our billing team will be making contact with you, to explain the charges and all the relevant information pertaining to your complaint.
Please accept our apologies for all the inconvenience which this has caused.
Regards,
Mujeeb
Online Team
