HH
Hendrik H
1 reviews | Active since Apr 2026
10 Apr 2026, 16:46
Web africa cancelled my line for no apparent reason
Web africa cancelled my line for no apparent reason. Luckily a Vumatel consultant called to confirm, because it looked weird. So after speaking to a host of consultants on Whatsapp, the issue was resolved by web africa relatively quickly and easily. They created a problem, and it took about 3 consultant referrals, but they did resolve the issue. The consultants themselves were helpful, just a shame it took 3 different ones from different departments
Helpful (0)
Replies (1)0
Replies (1)
Webafrica's replyOfficial
10 Apr 2026, 17:01Hello Hendrik,
We understand how frustrating it must have been to have your line cancelled unexpectedly, especially without any clear reason. It's good to hear that a Vumatel consultant picked up on the issue and that our team was able to resolve it relatively quickly. However, we also recognise that needing to speak to three different consultants across departments is not the smooth experience we aim to provide.
We're glad the consultants you eventually spoke with were helpful, and we appreciate your patience throughout the process. Your feedback about the number of referrals will be shared with our Service Quality Team to help improve how we handle similar situations in the future.
If you ever need any further assistance, please feel free to send a direct message on Hello Peter with a brief description of your query, and the team will be happy to help.
Warm regards,
Webafrica Crew
We understand how frustrating it must have been to have your line cancelled unexpectedly, especially without any clear reason. It's good to hear that a Vumatel consultant picked up on the issue and that our team was able to resolve it relatively quickly. However, we also recognise that needing to speak to three different consultants across departments is not the smooth experience we aim to provide.
We're glad the consultants you eventually spoke with were helpful, and we appreciate your patience throughout the process. Your feedback about the number of referrals will be shared with our Service Quality Team to help improve how we handle similar situations in the future.
If you ever need any further assistance, please feel free to send a direct message on Hello Peter with a brief description of your query, and the team will be happy to help.
Warm regards,
Webafrica Crew
Webafrica's reply10 Apr 2026, 17:01
Official
Hello Hendrik,
We understand how frustrating it must have been to have your line cancelled unexpectedly, especially without any clear reason. It's good to hear that a Vumatel consultant picked up on the issue and that our team was able to resolve it relatively quickly. However, we also recognise that needing to speak to three different consultants across departments is not the smooth experience we aim to provide.
We're glad the consultants you eventually spoke with were helpful, and we appreciate your patience throughout the process. Your feedback about the number of referrals will be shared with our Service Quality Team to help improve how we handle similar situations in the future.
If you ever need any further assistance, please feel free to send a direct message on Hello Peter with a brief description of your query, and the team will be happy to help.
Warm regards,
Webafrica Crew
We understand how frustrating it must have been to have your line cancelled unexpectedly, especially without any clear reason. It's good to hear that a Vumatel consultant picked up on the issue and that our team was able to resolve it relatively quickly. However, we also recognise that needing to speak to three different consultants across departments is not the smooth experience we aim to provide.
We're glad the consultants you eventually spoke with were helpful, and we appreciate your patience throughout the process. Your feedback about the number of referrals will be shared with our Service Quality Team to help improve how we handle similar situations in the future.
If you ever need any further assistance, please feel free to send a direct message on Hello Peter with a brief description of your query, and the team will be happy to help.
Warm regards,
Webafrica Crew