Web Africa breakd promise to allow cancellation

Me to Web Africa sent via email 31 March 2015: ADSL LINE *** is to be cancelled by 15 April 2015<br> Web Africa responds 8 days LATER on 07.04.2015 and only after I called them and spent 30 min on the phone. Then finally Web Africa responds in writing [#***]:<br> <br> Hello Franz<br> <br> Thank you for your call earlier.<br> <br> I have submitted your request to my Senior for the cancellation of your services on the 15th of April.<br> Your ADSL line will be cancelled on the stipulated date.<br> <br> ...<br> Kind regards<br> Tracey Brink<br> The Web Africa Team<br> <br> Numerous times emails to Telkom if Web africa ADSL line is now cancelled by WebAfrica remain unanswered.<br> <br> Finally now more than 5 weeks later AFTER posting on emailing to Telkoms Facebook page I get this answer:<br> <br> Telkom: Good Day Franz<br> <br> The telephone line has not been cancelled as your ISP is still activated on the line.<br> <br> Wholesale ECDSL *** (Active), thus not allowing us to commit with an cancellation order. Kindly liaise with your ISP to cancel the wholesale ADSL service. <br>