kK
kristyking K

1 reviews | Active since Feb 2017

01 Apr 2017, 16:59

WEB AFRICA BILLS FOR MONTHS NOT HOSTING THEN LOSING VALUABLE DOMAINS

<p>I am losing all my domains and your staff are always rude in accounts now you guys renewing the wrong domains just cause you can and i cannot access my domains your team,s wish to keep them hostage in the end i am losing my whole profile of domains. This is *********.</p> <p>I have never had issues with you guys until we had issues with a company acquiring us and a sudden exit took place, months i told your support teams do not bill us place all on hold for moths you bill us then wish to get paid for after asking to have all on hold.</p> <p> </p> <p>Your guys are renewing the wrong domains?????????????????. First of all you guys hold my domains hostage evebn after i made a payment to renew domains telling me sorry your domains will exspire even if you have made a payment for domains, quick to say cannot help and i lose important domains i have had for over 5 years due to hosting payments after i told you the issues, now you renewing domains that is not even needed......</p> <p> </p>

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Replies (1)
Webafrica
Webafrica's reply03 Apr 2017, 14:41
Official

Hello ,

Thank you so much for your enquiry.

Would like to contact you to ensure your enquiry is seen to asap - to ensure we are able to chat - please email *** or *** - looking forward to your most valued responses to the provided email addresses . Please confirm your customer code/order number so we may get on this with no further delay

Kindly note support is also available via @WebAfricaHelper and Web Africa Facebook page DM

Once a email is sent to the above email addresses - you will receive a ticket number to track progress - please hold onto that ticket number as a reference to your enquiry.

Kind regards,

Rafeeqah