Web Africa Billed Me Without Consent – No Accountability or Refund Despite Promises

I’ve been billed nearly R300 extra per month by Web Africa after they upgraded my fibre package without my consent. I was moved from a 10/10 Zoom Fibre line to a 30/30 line without ever requesting or approving it.

To make matters worse:

I never received the so-called “February email” notifying me of this change

I was told by an agent (***) that the issue would be corrected, and I’d be refunded

I’ve now been billed incorrectly again, and no one has taken accountability

Every new support agent acts unaware of the previous promises and asks me to start over

This has been ongoing for over a month, wasting my time and patience.

I’ve now submitted a formal complaint to ISPA and will continue to escalate to the National Consumer Commission if this is not resolved. At this point, it's clear Web Africa is not operating transparently or in line with the Consumer Protection Act.

All I want is:

The unauthorised charges refunded To be placed on a package I actually consent to Written assurance this won’t happen again

Fix this.