AB
Aj B

1 reviews | Active since Jul 2019

02 Jul 2019, 09:54

Web Africa - Be very careful - Read the cancellation clause first and be ready to be on the losing end !!!

Day Three and still no Internet, just emails asking to reset my Router again and then another email claiming the ticket is Resolved. *** !!!! Has anyone taken the time to read the actual cancellation clauses on their site ? Scary !!!

If you cancel your service you will be billed for your router, or you may return it to us in its original condition, in its original packaging. - Yes right, after 9 months how is it still original ? And you have 20 days to send it back at your own cost !!

You will be charged the original retail value of the router. - For a used product !!

* If you cancel within 12 months of activating your Fibre, you will be liable for any installation and / or connection fees which Webafrica subsidized when you ordered.

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Replies (1)
Webafrica
Webafrica's reply05 Jul 2019, 12:39
Official
 We’re sorry to hear that your Webafrica experience has been less than satisfactory. Please be aware-we no longer respond to queries via Hello Peter, but we would still like to help and improve your Webafrica experience. Kindly email *** call ***. Thank you Webafrica