FC
Frank C
1 reviews | Active since Jan 2019
29 Aug 2026, 10:28
Web Africa bad service in Randfontein as a ISP waiting for month
Bad service from Web Africa. IGJ66
My fiber at 50 Tulbach ave Culemborgpark Randfontein still waiting for activation. It's been more than a month now.
Web Africa are quick to sigh you up. But to cancel also you have to take hour to talk to a WhatsApp message Retentions wich doesn't work.
They quick to sell you the fiber but it's a big problem to get hold of Retentions or technical people to help you sort out the issue. Because then you sit whit a message computerized system who's no help at all.
So been sitting with this line for 4 weeks and still not active to use.
Horbile experience. So install has been done and activation paid but fiber not active.
Helpful (0)
Replies (3)0
Replies (3)
Webafrica's replyOfficial
31 Aug 2026, 10:33Hello Frank,
We understand how frustrating it must be to have waited an extended period for activation and still not have a working service. A sign-up journey should be smooth, clear, and exciting from the moment an order is placed through to activation, and this is certainly not the experience we strive to provide. We`ve escalated your query to the team handling the order and requested that they urgently review the activation delay and provide you with direct email feedback regarding the status of the service and the next steps required to get you connected.
We understand how frustrating it must be to have waited an extended period for activation and still not have a working service. A sign-up journey should be smooth, clear, and exciting from the moment an order is placed through to activation, and this is certainly not the experience we strive to provide. We`ve escalated your query to the team handling the order and requested that they urgently review the activation delay and provide you with direct email feedback regarding the status of the service and the next steps required to get you connected.
Your feedback will be shared with our Service Quality Team for review and improvement, as we remain committed to improving the customer onboarding experience and ensuring it meets our customers' expectations.
Should you require any further assistance, please feel free to send us a direct message via Hello Peter and we will gladly assist.
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply31 Aug 2026, 10:33
Official
Hello Frank,
We understand how frustrating it must be to have waited an extended period for activation and still not have a working service. A sign-up journey should be smooth, clear, and exciting from the moment an order is placed through to activation, and this is certainly not the experience we strive to provide. We`ve escalated your query to the team handling the order and requested that they urgently review the activation delay and provide you with direct email feedback regarding the status of the service and the next steps required to get you connected.
We understand how frustrating it must be to have waited an extended period for activation and still not have a working service. A sign-up journey should be smooth, clear, and exciting from the moment an order is placed through to activation, and this is certainly not the experience we strive to provide. We`ve escalated your query to the team handling the order and requested that they urgently review the activation delay and provide you with direct email feedback regarding the status of the service and the next steps required to get you connected.
Your feedback will be shared with our Service Quality Team for review and improvement, as we remain committed to improving the customer onboarding experience and ensuring it meets our customers' expectations.
Should you require any further assistance, please feel free to send us a direct message via Hello Peter and we will gladly assist.
Warm regards,
Webafrica Crew
Webafrica Crew
FC
Frank C's updateReviewer Update
01 Sept 2026, 07:31I cancelled this fiber also and you still deduct the money.
You basically taking money from me for something that not working and after I cancelled it.
You guys are horrible service and then take money after I cancelled and the line is not working in anyway.
I'll cancel all my fiber accounts with you.
You basically taking money from me for something that not working and after I cancelled it.
You guys are horrible service and then take money after I cancelled and the line is not working in anyway.
I'll cancel all my fiber accounts with you.
FC
Frank C's update01 Sept 2026, 07:31
Reviewer Update
I cancelled this fiber also and you still deduct the money.
You basically taking money from me for something that not working and after I cancelled it.
You guys are horrible service and then take money after I cancelled and the line is not working in anyway.
I'll cancel all my fiber accounts with you.
You basically taking money from me for something that not working and after I cancelled it.
You guys are horrible service and then take money after I cancelled and the line is not working in anyway.
I'll cancel all my fiber accounts with you.
Webafrica's replyOfficial
01 Sept 2026, 10:43Hi Frank,
We understand your frustration, particularly around the continued deductions after cancelling the fibre service and while the service was not working. We appreciate how concerning it is to see payments being taken when you believe the service has already been cancelled.
Our team is currently working on the matter and is reviewing the account and cancellation details. Once they have completed their investigation, you will receive feedback directly with an update on the outcome and the next steps.
We appreciate your patience while the team works through this.
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply01 Sept 2026, 10:43
Official
Hi Frank,
We understand your frustration, particularly around the continued deductions after cancelling the fibre service and while the service was not working. We appreciate how concerning it is to see payments being taken when you believe the service has already been cancelled.
Our team is currently working on the matter and is reviewing the account and cancellation details. Once they have completed their investigation, you will receive feedback directly with an update on the outcome and the next steps.
We appreciate your patience while the team works through this.
Warm regards,
Webafrica Crew
Webafrica Crew