Web Africa - Bad Service

Requested WebAfrica to install Fibre via Openserve on 2 Nov 2021 Openserve installed on 4 Nov 2021. Router still not delivered, however WebAfrica is billing me since the 5th of Nov 2021. I have repeatedly, tried to contact them via their whatsapp line, however they ignore my requests and just push you to a new operator. I have repeatedly tried to cancel, however they ignore this request as well, stay away. This company is the worst of worst. I am almost 100% sure, this is not legal, as one cannot ignore a request for cancellation