Item: Webafrica
Rating: 1
Author: Tameron R

Webafrica's replyOfficial

04 May 2026, 14:56

Hi Tameron, we can see how upsetting and frustrating this situation is, especially being disconnected without notice while your account is up to date. That’s not the experience you should be having, and we completely understand why this needs urgent attention. We’ve reached out directly to the team that handles all Metrofibre re-activations, and they are actively working on restoring your connection as a priority. They’ll review what caused the disconnection, ensure the service is reconnected correctly, and clarify any charges that may have been app**** so you’re not left with unexpected costs. You won’t need to chase this from multiple sides; we’re keeping a close eye on the process to make sure you receive clear feedback and a proper resolution as quickly as possible.

Warm regards,
Webafrica Crew

Webafrica's reply04 May 2026, 14:56

Official

Hi Tameron, we can see how upsetting and frustrating this situation is, especially being disconnected without notice while your account is up to date. That’s not the experience you should be having, and we completely understand why this needs urgent attention. We’ve reached out directly to the team that handles all Metrofibre re-activations, and they are actively working on restoring your connection as a priority. They’ll review what caused the disconnection, ensure the service is reconnected correctly, and clarify any charges that may have been app**** so you’re not left with unexpected costs. You won’t need to chase this from multiple sides; we’re keeping a close eye on the process to make sure you receive clear feedback and a proper resolution as quickly as possible.

Warm regards,
Webafrica Crew

TR

Tameron R's updateReviewer Update

04 May 2026, 16:04

My account is still inactive ??

TR

Tameron R's update04 May 2026, 16:04

Reviewer Update

My account is still inactive ??

Webafrica's replyOfficial

04 May 2026, 16:36

Hi Tameron,

The activation teams are actively working on getting the connection restored ASAP.

Warm regards,
Webafrica Crew

Webafrica's reply04 May 2026, 16:36

Official

Hi Tameron,

The activation teams are actively working on getting the connection restored ASAP.

Warm regards,
Webafrica Crew

TR

Tameron R's updateReviewer Update

04 May 2026, 17:07

I would like notification when this is done

TR

Tameron R's update04 May 2026, 17:07

Reviewer Update

I would like notification when this is done

Webafrica's replyOfficial

05 May 2026, 09:57

Hi Tameron,We understand, having clear confirmation once the service is back up is important so you’re not left wondering.The activation team is currently still working on restoring the connection, and once it has been successfully completed, you will receive confirmation directly so you’re aware the service is back online.We’re keeping this active with the team to ensure it is resolved as quickly as possible, and you will be updated as soon as there is progress or completion.Warm regards,
Webafrica Crew

Webafrica's reply05 May 2026, 09:57

Official

Hi Tameron,We understand, having clear confirmation once the service is back up is important so you’re not left wondering.The activation team is currently still working on restoring the connection, and once it has been successfully completed, you will receive confirmation directly so you’re aware the service is back online.We’re keeping this active with the team to ensure it is resolved as quickly as possible, and you will be updated as soon as there is progress or completion.Warm regards,
Webafrica Crew

TR

Tameron R's updateReviewer Update

05 May 2026, 10:56

No one has reached out to me from the team ? I have not spoken to a human since this issue began. I would like a call immediately. I want the reason for the disconnection and someone I can call directly

TR

Tameron R's update05 May 2026, 10:56

Reviewer Update

No one has reached out to me from the team ? I have not spoken to a human since this issue began. I would like a call immediately. I want the reason for the disconnection and someone I can call directly

Webafrica's replyOfficial

05 May 2026, 11:17

Hi Tameron, We understand your frustration, especially not having had direct contact with a consultant since the issue began and needing clarity on what caused the disconnection. That lack of communication can understandably feel very isolating when you’re waiting for service restoration. We will be submitting a follow-up to the activation team to request direct contact with you and to obtain a clear explanation of the service interruption. At this stage, the team is still working on restoring the connection, and they will need to complete their checks before providing the final reason for the outage. Once they have the necessary feedback, they will contact you directly with an update on both the cause and the status of the restoration. Warm regards,
Webafrica Crew

Webafrica's reply05 May 2026, 11:17

Official

Hi Tameron, We understand your frustration, especially not having had direct contact with a consultant since the issue began and needing clarity on what caused the disconnection. That lack of communication can understandably feel very isolating when you’re waiting for service restoration. We will be submitting a follow-up to the activation team to request direct contact with you and to obtain a clear explanation of the service interruption. At this stage, the team is still working on restoring the connection, and they will need to complete their checks before providing the final reason for the outage. Once they have the necessary feedback, they will contact you directly with an update on both the cause and the status of the restoration. Warm regards,
Webafrica Crew

TR

Tameron R's updateReviewer Update

05 May 2026, 11:41

If I don’t hear back today from a HUMAN BEING not a chatbot, and have my connection restored. I will be moving forward with cancellation. This has been the most frustrating experience I have had with any company. The hours of silence on WhatsApp, being ghosted by 15 agents, your agents shift blame onto other departments, wasting my money on mobile data ITS ALL HORRIFIC. I was told 10 different times my line was disconnected with no sign of resolution. I have to run around at work to try meet your agent’s availability WITH STILL NO OUTCOME I WAS ON THE PHONE FROM 8am-7pm waiting on your agents. I have NO PATIENCE LEFT

TR

Tameron R's update05 May 2026, 11:41

Reviewer Update

If I don’t hear back today from a HUMAN BEING not a chatbot, and have my connection restored. I will be moving forward with cancellation. This has been the most frustrating experience I have had with any company. The hours of silence on WhatsApp, being ghosted by 15 agents, your agents shift blame onto other departments, wasting my money on mobile data ITS ALL HORRIFIC. I was told 10 different times my line was disconnected with no sign of resolution. I have to run around at work to try meet your agent’s availability WITH STILL NO OUTCOME I WAS ON THE PHONE FROM 8am-7pm waiting on your agents. I have NO PATIENCE LEFT

TR

Tameron R's updateReviewer Update

05 May 2026, 11:43

In addition I have tried both the app and WhatsApp! EXHAUSTING ALL COMMUNICATION CHANNELS. It has come to this as you have no urgency to help your customers

TR

Tameron R's update05 May 2026, 11:43

Reviewer Update

In addition I have tried both the app and WhatsApp! EXHAUSTING ALL COMMUNICATION CHANNELS. It has come to this as you have no urgency to help your customers

Webafrica's replyOfficial

05 May 2026, 11:59

Hi Tameron, we understand your frustration, especially after the time spent trying to get support across multiple channels without resolution or restoration of your service. We are currently following up urgently with the activation team to ensure a direct human callback is arranged for you with a clear update on the disconnection and restoration status. We will come back to you as soon as we have feedback or contact from the team handling your line. Warm regards,
Webafrica Crew

Webafrica's reply05 May 2026, 11:59

Official

Hi Tameron, we understand your frustration, especially after the time spent trying to get support across multiple channels without resolution or restoration of your service. We are currently following up urgently with the activation team to ensure a direct human callback is arranged for you with a clear update on the disconnection and restoration status. We will come back to you as soon as we have feedback or contact from the team handling your line. Warm regards,
Webafrica Crew

TR

Tameron R's updateReviewer Update

05 May 2026, 13:36

Any update ??

TR

Tameron R's update05 May 2026, 13:36

Reviewer Update

Any update ??

Webafrica's replyOfficial

05 May 2026, 14:11

Hi Tameron, The activations team is currently still working on this and reviewing the service restoration. We are actively following up with them for an update on progress. Kindly allow a bit of time while they complete the necessary checks so they can provide a clear and accurate outcome. We will share feedback with you as soon as it is received. Warm regards,
Webafrica Crew

Webafrica's reply05 May 2026, 14:11

Official

Hi Tameron, The activations team is currently still working on this and reviewing the service restoration. We are actively following up with them for an update on progress. Kindly allow a bit of time while they complete the necessary checks so they can provide a clear and accurate outcome. We will share feedback with you as soon as it is received. Warm regards,
Webafrica Crew

Web Africa bad