Web Africa at it again!!!

I joined web Africa a while ago and since the beginning, I have had an issue, I signed up and the online process is so easy and smooth and actually too good to be true. Then the problems arise with consultants, I probably spoke to all of them already on chat and phone, some seem knowledgeable and some actually just reply with robotic responses. I opted for their Zyxel router and in the confirmation email it shows a router will be dispatched, they delayed my order and then said no route was added, regardless of the email confirmation I received, 2 weeks of back and forth and then I had to speak to the warehouse and they confirmed this normal with them. eventually connected and went from there, Octotel comes and refuses to do an underground installation and did a surface installation and made me sign an at-your-own-risk waiver. Fine, we moved on as I work from home and needed this. I have had countless issues reported to Webafrica and they just do not give a ****. So February 2023 I cancelled my plan and spoke with Junaid who then said he wants to retain my services and will offer me a 2-month subscription break, I declined as there was no guarantee the service will be better. I was all set on my end and the last date would be 31 March and I would start with a new ISP on 01 APR23, however, plans changed and I asked on the 15th of March to reinstate my services, I got through to Reginald, he assisted and said it will all good and services are reinstated, later around 15H48 I received a call from *** and did not quite catch the guys name, he said he is just following up with courtesy as he is from the retention team, he would like to extend the offer to me that was provided by Junaid as they want to retain me as a client and I was like okay let's go for it and now they are going back on their word and they are quite Savage, also they have increased my bill twice in 1 month. I am sorry, I feel I have a legal case here as I have all the proof on my end but they seem to have any from their end. I am regretting every decision made to stay with this place now if this is the way they treat us, where is the Ombudsman here to protect the consumers from these vultures, it seems they are getting away with this.