Web Africa as an ISP

HI. I am being billed for an uncapped and a 200GB capped solution on my home ADSL account. I have only ever ordered the 200GB account. I received an email from Webafirca claiming that i was being changed to an uncapped account at 'NO additional cost to me however at the same time that this Uncapped account was initiated I was immediately billed for this and for my existing account.

I have paid for this since unordered service since June 2018 and only discovered this last week. I estimate this to have cost me now R11500 without interest. I required a refund or a credit in full,

I have cancelled the unwanted service as of today.

WA claim to respond in 48 hours and I have no response 7 days later.

As an IT professional I have recommended WA's services to countless people and am now personally and professionally embarrassed.