Web Africa

Good day, I am making use of webafrica service for a while now. Currently I am making use of an Lte sim router, no problem and working perfectly. However, since March the 14th up to date, I have problems with the fibre router, line and so on. I have had vumatel phoning me once and was told the line is active, yet I have no internet. Trying to phone webafrica is totally a waste of airtime, no one answer. The whatsapp agents kept on transferring me and no solution or answer to my problem. Thus far 890 messages between myself and webafrica agents. If I ask to be phoned to explain my problem, no one phone and I get transferred. On the customer zone, my fibre is now put on pending, this after I have paid for the service. According to the agents, I have been suspended, yet I owe no money to webafrica and my services is paid in full. I went as far as to cancel the fibre service, but then webafrica want to charge almost R3000 because of setupand installation costs, the fibre line was already installed and I've used vodacom before choosing webafrica, the router I had to go fetch at Courier It depot near CPT airport because the driver drove away after claiming he couldn't find my address (yet he was in front of my house). So, I can't cancel because webafrica want money for something they didn't do.