Web Africa

I've been struggling with web Africa since I sign up with them as the wifi network but for the last couple month i have struggling with my wifi network and in September my line was switch off and we made a payment on the 22th of September and the never switch on my wifi and iam still waiting on my my refund from the every time i told that i must wait 24 to 5i houers and everytime I go on what up with them I get the same old story and i had now more then enough off them so can you please issue the matter with ill be very great full if you can issue this