Web africa

I have been receiving such pathetic service from webafrica vuma i have request for an upgrade in my wifi for the past month of which my Fibre line was disconnected, i then made contact on the Whatapp customer support where i struggled for a whole day to get thru to an agent to assist, i eventually git through to an agent who adviced me that my wifi will be upgraded on Friday and my kine had been cut ever since it has been teo days and i was unable to make any contact with webafrica or vuma. I have called and redirected to the Whatapp line where im still waiting for an agent to get back to me. No response.. Requesting and paying for wifi with no service being rendered. This is pathetic and very disappointing as my work is being affected but the lack of assist. They just switch if my wifi with no warning