WEB AFRICA

Good day

My name is Taylia Dixon and I was a client of webafrica for quite a while. I recently moved to another address and informed webafrica of such move. I communicated my move early in April and was told that I can inform them closer to my moving date, which i did. They told me that the area I'm moving to uses open server Fibre and I received a message saying I should take the router with and wait for the technician, which I did.

I waited and waited and communicated numerous times on the WhatsApp because that's the only way of communicating and nothing happened. On 30 April my debit order went off for the month of May but I did not receive any wifi I infact bought almost 100 gigs in data for me and my son to do our work. I canceled this contract with webafrica last week because I think the customer service is bad and I have to chat on WhatsApp and keep on repeating myself. Today after I canceled, I received email and sms saying my order was accepted. I'm with another service provider in we registered yesterday and they are putting it in today of tomorrow, a service i waited more than 15 days, till today for webafrica to reconnect an existing clients wifi.

My openserver was opened and closed without someone speaking you me and when I required what was happening it was opened again so someone slipped up resulting in me waiting for a service which I paid for. My contract was canceled today again, I am not excepting your terms an conditions, I am willing to return your router and I want my R519 paid back to me as soon as possible

Regards