WEB AFFRICA POOR CUSTOMER SERVICE

WORST COMPANY TO TRY AND LOG ISSUES OR MAKE CONTACT WITH. CALL CENTRE PERSONNEL TAKE UP TO 10 MINUTES TO PUT IN A 1 LINER THEN WAIT AGAIN FOR A TIME FOR A SECOND LINER. THEY DO NOT CORRECTLY READ/UNDERSTAND THE TEXT MESSAGE SENT, GO "QUIET" FOR THE ABOVE PERIODS (OBVIOUSLY ADDRESSING A NUMBER OF CLIENTS WHICH IS IMPOSSIBLE. SHOULD BE 1 AT A TIME TO GET THE ISSUE FULLY UNDERSTOOD AND ATTENTION TO RESOLVE. HAVE HAD THE SAME ISSUE ON NUMEROUS OCCASIONS. I WILL BE LOOKING TO CHANGE SERVICE PROVIDER IF THIS CONTINUES