Weabfrica no longer accountable at resolving issues

I have been with webafrica for at least 15 years!! Never experienced a problem and issues were always resolved quickly. In the last year, I have on various occasions tried to report connectivity issues as well as email server issues. Nowadays, it is impossible to speak with any real person. I challenge you, try. Only bots and whats app agents. These simply pass you off and sometimes if you are lucky, give you a reference number. Once you do not chat for a while, the issue ticket is simply closed and issue remains. If you try and re- report the same issue, you have to start the process all over and so on going in circles without results. I will be trying another provider as my connectivity issues (which we have long assertained are due to overloading of the network), is not being resolved after months.