We Promise to (not) deliver

When I signed up 10 Feb 25, still in Gauteng, I indicated that the delivery of the router should only take place after 3 Mar 25 because I am relocating to George. A week thereafter I received a call from the courier driver to have access for delivery of a modem, at the address in George. I contacted webafrica to remind them of the arrangement for the 3rd Mar. Now I struggle to get delivery, today is 11 Mar 25. I have an active fibre line but now router to connect it with. I am paying for a service I cannot use. I hope I get this month for free as we are almost in the middle of Mar. Please assist me as I need access to Internet asap