1 reviews | Active since Oct 2014
We lost a lot of revenue twice due to errors on our website by this hosting company
The site www.micampusmag.co.za went down twice this year and Gridhost/WebAfrica Hosting wants to claim that it was an error on our side while in January they admitted to it being our fault.
The attitute from their Billing Department is also stinking horrible.
Then they want to claim that our invoice has been outstanding.
They see no need in the fact that our reputation and revenue was lost due to the site being down.
Good day.
Regarding the issue you had with the website, it may have gone down twice this year so far but the reason for it going down the second time doesn't mean its the same as the first. There are lots of factors that can cause the website to go down. The latest was that your PHP version set in your cPanel was 5.3 and the issue was resolved when we updated it to 5.6. This is a setting in your cPanel. You mentioned that you know how to work your cPanel, if you had done the PHP version update the site would have been up immediately.
Should you have any other questions you can contact us via phone, email or live chat which is available on our website.
Good day.
Regarding the issue you had with the website, it may have gone down twice this year so far but the reason for it going down the second time doesn't mean its the same as the first. There are lots of factors that can cause the website to go down. The latest was that your PHP version set in your cPanel was 5.3 and the issue was resolved when we updated it to 5.6. This is a setting in your cPanel. You mentioned that you know how to work your cPanel, if you had done the PHP version update the site would have been up immediately.
Should you have any other questions you can contact us via phone, email or live chat which is available on our website.