We live multi dwelling unit and had our fibre line disconnected and when we tried to reconnect, our line was given to someone else now we can't get reconnected, we have queried same with Webafrica and we get taken from pillar post

We live multi dwelling unit and had our fibre line disconnected and when we tried to reconnect, our line was given to someone else now we can't get reconnected, we have queried same with Webafrica and we get taken from pillar post. Noone can account why that happened.