We have an existing fibre connection, yesterday the 28th of September it was paid, but up until now it hasn't been reconnected

We have an existing fibre connection, yesterday the 28th of September it was paid, but up until now it hasn't been reconnected. I was transferred to technical support a few hours ago but still nothing. No one has called or assisted with the error that is not even my fault. We called the sales department earlier and got a quick response, then was Transferred to tech support and the call was ended as nobody answers those lines. Yesterday i was on the call for over 20 minutes and no assistance. They tell you to use the whatsapp line, which i did but the lady couldn't help with the problem. Its 14h24 now and i have work to do but cant use a service im paying for. REAL PATHETIC!!