We have Africa installed my line, etc. but when I login it says no Internet connection and you cannot contact anybody at Web Africa what are us useless? Bunch of idiots

I got all my Internet connections firstly by vumatel receive my router, installed my router, connected it and use my iPad because of where the router is situated I use my router to login found the right item to login into and it connected and then it came up on my iPad that there is no Internet connection that means that they didn’t connect me to the system i’ve tried numerous times to make contact with web Africa, but you get a stupid robot. Gives you no help whatsoever. This company is pathetic and I am so mad they can come and fetch their ****. Give me my money back and I’ll go somewhere else to somebody who is more capable of offering me the service that I want , I’m sick and tired of these useless companies in South Africa who so-called offer these services but when it comes to the crunch, there is nothing there and they’ve made you start paying