B
Bonginkosi
1 reviews | Active since Sept 2026
04 Sept 2026, 17:00
We don’t get reimbur...
We don’t get reimbursed for the downtime, so Vuma should at least do something to compensate us for the period when we didn’t have internet.
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Webafrica's replyOfficial
04 Sept 2026, 17:05Hi Bonginkosi,
We understand the concern around being without internet service and then not having any form of compensation for the period affected. When customers experience downtime, it’s reasonable to want the impact of that interruption to be recognised, particularly when the service is an important part of everyday life.Your suggestion around compensation for downtime is valuable, and we’ll make sure it is shared with our Service Quality Team for consideration. Feedback like this helps us identify areas where the customer experience can be improved and where there may be opportunities to better support customers during service interruptions.
Kind regards,
The Webafrica Crew
We understand the concern around being without internet service and then not having any form of compensation for the period affected. When customers experience downtime, it’s reasonable to want the impact of that interruption to be recognised, particularly when the service is an important part of everyday life.Your suggestion around compensation for downtime is valuable, and we’ll make sure it is shared with our Service Quality Team for consideration. Feedback like this helps us identify areas where the customer experience can be improved and where there may be opportunities to better support customers during service interruptions.
Kind regards,
The Webafrica Crew
Webafrica's reply04 Sept 2026, 17:05
Official
Hi Bonginkosi,
We understand the concern around being without internet service and then not having any form of compensation for the period affected. When customers experience downtime, it’s reasonable to want the impact of that interruption to be recognised, particularly when the service is an important part of everyday life.Your suggestion around compensation for downtime is valuable, and we’ll make sure it is shared with our Service Quality Team for consideration. Feedback like this helps us identify areas where the customer experience can be improved and where there may be opportunities to better support customers during service interruptions.
Kind regards,
The Webafrica Crew
We understand the concern around being without internet service and then not having any form of compensation for the period affected. When customers experience downtime, it’s reasonable to want the impact of that interruption to be recognised, particularly when the service is an important part of everyday life.Your suggestion around compensation for downtime is valuable, and we’ll make sure it is shared with our Service Quality Team for consideration. Feedback like this helps us identify areas where the customer experience can be improved and where there may be opportunities to better support customers during service interruptions.
Kind regards,
The Webafrica Crew