D
Doug
1 reviews | Active since Jun 2026
02 Jun 2026, 12:08
We are new tenants and from overseas
We are new tenants and from overseas. Not fami**** with how the internet subscription works here. I had a number of questions that the rep was eager to answer and stayed patient while we found the information needed. I will say that the WhatsApp chat is easier and faster than the WebAfrica customer portal.
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Webafrica's replyOfficial
02 Jun 2026, 12:23Hi Doug,
Thank you for sharing such thoughtful feedback. It’s great to hear that, as new tenants from overseas, you received patient and helpful support while getting clarity on how the internet subscription process works. We’re especially pleased that the consultant took the time to answer all your questions and guide you through the information you needed.
We also appreciate your insight regarding the WhatsApp channel being easier and faster to use than the customer portal. Feedback like this is very valuable as it helps us understand how customers experience our different support channels.
We look forward to continuing to provide clear, patient, and accessible support as you settle in.
Warm regards,
The Webafrica Crew
Thank you for sharing such thoughtful feedback. It’s great to hear that, as new tenants from overseas, you received patient and helpful support while getting clarity on how the internet subscription process works. We’re especially pleased that the consultant took the time to answer all your questions and guide you through the information you needed.
We also appreciate your insight regarding the WhatsApp channel being easier and faster to use than the customer portal. Feedback like this is very valuable as it helps us understand how customers experience our different support channels.
We look forward to continuing to provide clear, patient, and accessible support as you settle in.
Warm regards,
The Webafrica Crew
Webafrica's reply02 Jun 2026, 12:23
Official
Hi Doug,
Thank you for sharing such thoughtful feedback. It’s great to hear that, as new tenants from overseas, you received patient and helpful support while getting clarity on how the internet subscription process works. We’re especially pleased that the consultant took the time to answer all your questions and guide you through the information you needed.
We also appreciate your insight regarding the WhatsApp channel being easier and faster to use than the customer portal. Feedback like this is very valuable as it helps us understand how customers experience our different support channels.
We look forward to continuing to provide clear, patient, and accessible support as you settle in.
Warm regards,
The Webafrica Crew
Thank you for sharing such thoughtful feedback. It’s great to hear that, as new tenants from overseas, you received patient and helpful support while getting clarity on how the internet subscription process works. We’re especially pleased that the consultant took the time to answer all your questions and guide you through the information you needed.
We also appreciate your insight regarding the WhatsApp channel being easier and faster to use than the customer portal. Feedback like this is very valuable as it helps us understand how customers experience our different support channels.
We look forward to continuing to provide clear, patient, and accessible support as you settle in.
Warm regards,
The Webafrica Crew