WE ARE BEING SOLD A DREAM!!!!!!!!!

I Have app**** for a fibre line and services with this company and for the past of last week and this week I have been told the same thing that they are waiting for my line to be released today I spent the whole day chatting to the WhatsApp agent (Rabia S) discussing nothing because he/she was been circustic about the whole situation and the person told me nothing has been done from last week till now and she just escalated my issue only today and I do not believe the agent, because even last week i was told the same thing and no one cares in that company, the only team that does their job is their marketing team because they made me believe this dream that they sold to me and it was only a Meath. I am super disappointed with this people because i was told to wait another week for nothing.