RSr
Reinhard Stander reinhard.stander
1 reviews | Active since May 2024
31 Aug 2026, 19:24
Waste of Money
The worst service I have ever experienced. I am without internet for over two weeks, and I logged a ticket, and after 4 hours, we figured out that I need a new router. Today I followed up and was told it was declined. Then I wanted to cancel and was told that I need to pay a fee and wait another month until I can cancel. On top of that, I am paying for a speed I have not once received more than 40% of
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Replies (1)
Webafrica's replyOfficial
01 Sept 2026, 09:23Hi Reinhard, we understand how frustrating it must be to have been without internet for over two weeks, especially after spending hours troubleshooting and then being advised that a new router was required. We also recognise your concerns around the router request being declined, the cancellation process and the speeds you’ve been receiving compared to what you’re paying for.
We can see that you’ve already spoken with our Retentions Team, who have escalated the matter to the relevant team for further attention. The details you’ve raised are therefore with the appropriate team to investigate and address.
We appreciate you taking the time to outline your experience and give us the opportunity to look into these concerns.
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply01 Sept 2026, 09:23
Official
Hi Reinhard, we understand how frustrating it must be to have been without internet for over two weeks, especially after spending hours troubleshooting and then being advised that a new router was required. We also recognise your concerns around the router request being declined, the cancellation process and the speeds you’ve been receiving compared to what you’re paying for.
We can see that you’ve already spoken with our Retentions Team, who have escalated the matter to the relevant team for further attention. The details you’ve raised are therefore with the appropriate team to investigate and address.
We appreciate you taking the time to outline your experience and give us the opportunity to look into these concerns.
Warm regards,
Webafrica Crew
Webafrica Crew