Was good at the begi...

 Hi  Nokwanda. Thank you for sharing your feedback. We completely understand how frustrating it is when a service that started well doesn’t meet expectations over time. Your experience is important to us, and we want to assure you that we’re actively working on getting your connection back to a reliable state. 

We’ve located your profile and can confirm there is an open Vuma Reach fibre line fault (Ref: #WA***). Our Vumatel partners are actively working to restore your connection as quickly as possible, and you’ll receive live updates directly via SMS so you can track the progress. 

We appreciate your patience while this is being resolved. If you’d like any further assistance or updates, you’re always welcome to reach out via private message — we’re here to support you until your service is fully restored. 

Warm regards,
Webafrica Crew