1 reviews | Active since Dec 2011
Warning to all thinking of taking lte package with webafrica and cell c
Warning to all thinking of joining Webafrica and Cell C lte package. Seems that Webafrica is okay with just taking your money but when it come to delivering on what you paid for they will not honour or help you.
Have a 200gig per month data plan. they say upload is 50 mbps and download is 50mbps. I have not had this type of speed ever instead I get 0.23 mbps or 2.0 mbps
Call logged 3 feb regarding internet speed - Sent to cell c after me having to keep calling in to follow up, final follow up is cell c has no issues and that there seems to be no issue - can refund me if no internet usage. Problem is that there is internet usage just at a speed that is so slow.
So in short i have to live with a slow hardly usable internet speed while cell c and webafrica get rich steeling my money and data. Cell c does not allow you to carry over unused internet and webafrica just collects the money with no care of helping the people they are taking money from. The call center has even made it clear if you don't like it just cancel the package.
Shocking service and a case of we make to much money to care about long term clients.
Please be aware that we no longer respond to queries via Hello Peter, but we would still like to fix your issue and improve your Webafrica experience. Please contact us via our official channels below so that we can assist you.
HOW TO GET HOLD OF US:
EMAIL US: ***
• If you have an existing ticket reference number please use this the subject line of your email.
• Remember to supply us with your Customer Code / Order Number
• Give us a detailed description of the issue you are experiencing so that we can jump on it right away and our support team can get you all sorted out
• If you have run a speed test please include screenshots in your email
CALL US: ***
• Our call center agents are available from 8:00 am to 20:00 pm, Mon-Sat, and 10:00 am to 20:00 pm on Sundays.
Kind regards,
Webafrica
Please be aware that we no longer respond to queries via Hello Peter, but we would still like to fix your issue and improve your Webafrica experience. Please contact us via our official channels below so that we can assist you.
HOW TO GET HOLD OF US:
EMAIL US: ***
• If you have an existing ticket reference number please use this the subject line of your email.
• Remember to supply us with your Customer Code / Order Number
• Give us a detailed description of the issue you are experiencing so that we can jump on it right away and our support team can get you all sorted out
• If you have run a speed test please include screenshots in your email
CALL US: ***
• Our call center agents are available from 8:00 am to 20:00 pm, Mon-Sat, and 10:00 am to 20:00 pm on Sundays.
Kind regards,
Webafrica
