Wanna compete with incompetence? Come to webafrica

20th of my I requested an upgrade from 40/20 line to 100/50 line, it was supposed to take 2 hours. On 21st I sent a message on WhatsApp and only got a reply on the 22nd at 08:15.

The agent(Sinethemba) verified everything then transferred me to another agent( Tlhologelo) at 09:24 to process the upgrade. Tlhologelo did another verification and claimed the matter has been escalated to support department and will give feedback. The feedback was that they see the request. And it will be done within 24 hours.

Today the 26th still line has not been upgraded, I sent another message to WhatsApp, an agent (Naomi) responded. I then advised the agent to read previous chats and the agent said they will give an answer shortly. That was (08:23), at 09:14 chat disconnected and I re-opened it and Naomi sent a screen short of my current line speed (40/20) and said "upgrade is done".

If you are comfortable with incompetence, webafrica is the one for you.