Wandile @ Webafrica

I've had my fibre for about two years and have not had any problems to spead of, discounting slow speeds at odd hours. However, last week I woke up and logged in to my company's server and suddenly – no Internet! Seven and a half hours later on their dreadful Whatsapp messaging platform with no help whatsoever, I phoned WebAfrica and waited for 57 minutes for someone to speak to me. He promised that it would be dealt with. When I phoned the next day, nothing had been done and I had to go through the process all over again because the ticket number was only for the chat session. Needless to say, another day spent without Internet and no work done. Another phone call, this time for an hour and nine minutes and lo another promise. On Friday the service was restored. Roll up Monday morning! No connection, no response, no work. So I phoned Vumatel who promised to fix my connection within 72 hours. Image that! Again I tried Webafrica. This time I had the good fortune to be assisted by a young man called Wandile. He did it. He kept his promise. He got it done. Thank you so much, Wandile.